Title:  Operations Manager

What will the role offer?

What you will be doing

• Lead the day-to-day delivery of the IRT service, ensuring operational plans are clearly communicated, appropriately resourced and consistently delivered
• Ensure incidents and immediate defect-mitigation activities are managed safely and professionally, in accordance with contractual, operational and customer service requirements
• Lead the IRT team in delivering incident response and immediate defect mitigation within the required 24-hour timeframe, in accordance with contract requirements
• Maintain operational readiness across people, vehicles, plant, specialist equipment, communications and supporting resources
• Monitor and improve key performance measures, including attend-and-assess times, incident clearance, service quality, data accuracy and operational resilience
• Provide visible leadership and effective escalation support during major incidents, severe weather, network disruption and periods of increased operational demand
• Use historic delivery data, trend analysis and operational insight to support strategic decision-making, resource planning and service improvement
• Own Airwave radio compliance and ensure communication systems are used effectively and in accordance with applicable requirements
• Work with the Principal Operations Manager to develop annual business objectives, delivery plans and budgets, as required
• Plan and manage annual work schedules to ensure effective coverage, operational resilience and the efficient use of resources
• Maintain compliance with health and safety, legal, regulatory and company requirements, taking prompt action where required standards are not met
• Undertake periodic site visits and safety tours, including nights and weekends, to maintain operational assurance and provide visible leadership
• Translate client key performance indicators into clear team priorities and lead delivery against agreed performance targets
• Ensure consistent understanding and application of systems, processes and operational standards across the service
• Set clear performance objectives aligned with account priorities, company objectives and organisational values
• Promote continuous improvement by identifying opportunities to simplify processes, improve quality and increase service efficiency
• Anticipate client requirements, maintain a customer-focused culture and support consistently positive outcomes for road users
• Manage supply chain and subcontractor relationships, ensuring work is planned, coordinated and completed safely and to the required standard
• Lead and develop direct reports through effective performance management, regular communication, wellbeing support and the company performance-management process
• Maintain an effective team structure and robust controls to ensure completed work is recorded accurately and promptly
• Build constructive working relationships with National Highways Traffic Officers, inspection teams and other operational stakeholders
• Support National Highways with safety inspections of All Lane Running sections of the network, where required
• Ensure toolbox talks and safety briefings are communicated to operatives promptly, clearly and meaningfully, with appropriate records maintained
• Foster an inclusive, engaged and accountable team culture founded on fairness, learning and proportionate decision-making

We want to hear from you if you have

• Proven operational leadership experience within highways maintenance, incident response, traffic management, emergency response or a comparable safety-critical environment
• Demonstrable experience leading frontline teams within a time-sensitive, customer-focused service
• Sound knowledge of health and safety legislation, operational risk management and compliance-led service delivery
• Strong planning, resource management and performance-management capability
• The ability to make sound and proportionate decisions and provide calm, visible leadership in high-pressure or emergency situations
• Excellent communication, stakeholder-management and client-relationship skills
• Competence in using operational data and performance information to identify trends, manage risk and improve service delivery

Desirable

• SMSTS or an equivalent supervisory safety qualification
• National Highways Passport
• An incident-management qualification or substantial demonstrable incident-management experience
• Relevant traffic-management qualifications, including applicable National Highways Sector Scheme competence
• IOSH Managing Safely, NEBOSH or an equivalent health and safety qualification
• A recognised leadership or management qualification

What we can offer

• Exceptional personal development, training and progression plans
• Competitive salary and compensation
• Generous pension scheme, with extra contributions from Amey
• 24 days annual leave, plus bank holidays
• Flexible benefits scheme
• Save with Amey discounts
• Family friendly policies
• Membership of our Affinity Networks
• Two Social Impact Days each year

About Amey

Application Guidance

Diversity and Inclusion

Apply today